Privacy Policy

This Privacy Policy ("Policy") describes how jillipg ("jillipg," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the jillipg online gaming platform available at jillipg.com, including all associated games, features, promotions, and customer support services.

jillipg is committed to safeguarding the privacy of all players across the Philippines — whether you are logging in from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the archipelago. We operate in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, jillipg acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players using the jillipg platform.

As the PIC, jillipg determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently. Where jillipg engages third-party service providers to process data on its behalf, those parties act as Personal Information Processors (PIPs) and are bound by contractual obligations consistent with this Policy and applicable law.

For all data protection enquiries, you may contact our designated Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.

jillipg collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:

jillipg does not intentionally collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, such as government-issued ID details for age and identity verification purposes.

jillipg processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jillipg player account, including identity verification and age confirmation (21+ requirement).
• Service Delivery: To provide access to jillipg games, process deposits and withdrawals in Philippine Peso, and deliver promotions and bonuses you have opted into.
• Regulatory Compliance: To fulfil obligations under PAGCOR regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012, including mandatory reporting to Philippine authorities where required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the jillipg platform.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of jillipg's support services.
• Responsible Gaming: To monitor gaming behaviour, enforce self-exclusion requests, and provide responsible gaming tools to players who need them.
• Marketing Communications: To send you promotional offers, game updates, and platform news where you have provided consent. You may withdraw consent at any time via your account settings.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the jillipg platform's performance, features, and user experience.

jillipg will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

jillipg processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Consent: Where you have given clear, informed, and freely given consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and jillipg — specifically, the Terms and Conditions governing your use of the platform.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to jillipg, including PAGCOR licensing requirements, AML regulations, and NPC directives.
• Legitimate Interests: Where processing is necessary for the legitimate interests of jillipg, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.

jillipg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Game Providers: Third-party game studios and live casino operators whose games are available on jillipg, to the extent necessary to deliver gameplay services.
• Identity Verification Providers: KYC and AML compliance service providers engaged to verify player identity and age.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Technology Partners: Cloud hosting, cybersecurity, analytics, and customer support platform providers engaged by jillipg under strict data processing agreements.

jillipg uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of the jillipg platform, including session management and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your jillipg experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players interact with jillipg, helping us improve platform performance and usability.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your gaming activity and preferences, where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jillipg platform. For more information, refer to your browser's help documentation.

jillipg retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active jillipg account, plus a minimum of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw consent or request erasure, whichever is earlier.

Upon expiry of the applicable retention period, jillipg will securely delete or anonymise your personal data in accordance with its data disposal procedures.

jillipg implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jillipg servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Multi-factor authentication options for player account access.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive staff training on data protection obligations and information security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While jillipg takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jillipg account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jillipg. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

The jillipg platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. jillipg does not knowingly collect personal data from individuals under the age of 21.

If jillipg becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jillipg, please contact us immediately using the details in Section 14.

The jillipg platform may contain references to third-party game providers and payment services. jillipg is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jillipg.

This Policy applies solely to personal data collected and processed by jillipg in connection with the jillipg platform. It does not apply to data collected by third-party game providers, payment processors, or any other external services operating independently of jillipg.

jillipg reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The date of the most recent revision is displayed at the top of this page.

Where changes are material, jillipg will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of jillipg following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how jillipg protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jillipg, please contact our Data Protection Officer:

Data Protection Officer – jillipg
Email: privacy@jillipg.com
Support: support@jillipg.com

We aim to respond to all data protection enquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.

For responsible gaming concerns, self-exclusion requests, or gaming addiction support, please visit our Responsible Gaming page. For the full terms governing your use of jillipg, please review our Terms & Conditions.